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Skype or PhoneConnector Audio Problems?
Users that have had USB phones, or other devices such as PhoneConnector installed for Skype, or have upgraded their computers, may be experiencing problems with their new installation.

Skype setup information for sound problems can be found at:
http://www.skype.com/help/guides/soundsetup.html
PhoneConnector setup information for sound problems can be found at:
http://www.phoneconnector.com/support/

Have a look at your Windows Audio settings:
Start> Settings> Control Panel> Sounds and Audio Devices> Audio

You have to read this very carefully. It is allowing you to set two very different parameters.
  • 1. Selects Default Windows Device. You should leave this set where you first found it. This will more likely be a sound card rather than a USB device. You can check your default settings by exiting the control panel, then checking it again. If the USB device is set as the default device, then you will have problems with what sounds are appearing where.
  • 2. You can also select a device to adjust the Audio levels on. If you select a USB device but leave it as the default device, and click on apply and OK, the USB device will be the default Windows device.
  • So bare in mind that this Audio Properties menu is allowing you to select a windows default device, and allowing you to adjust audio levels on many devices.

    If you get a little lost with this, unplug your PhoneConnector, play an audio CD, and adjust your windows default  device, and audio settings to suit the one source first.

    Now plug in PhoneConnector and set it up again, but adjust for the new device as well. 
    echo-123 can be used as a test audio signal for setting up Skype and PhoneConnector.

    If this fails, It may pay you to do a complete new install. It isn't that difficult.

    How to uninstall the Windows Default USB driver


     

    Remove and re-install Skype and PhoneConnector:
     

    Saving your Contacts

    Some sound settings are saved by Skype along with your contacts which is a crazy idea.

    First thing you need to do is to get a list of your contacts. From Skype, hover your mouse cursor over each user, and you will see each users details. The first item in the list is the user name. You only need the username. Write a list of these down. Perhaps you can even create a text list such as: 
    C:\skype_username_contacts.txt 

    Skype should have something like this anyway, so that they can be loaded and saved easily instead of hiding them in obscure directories, and saving them with Skype settings.

    Unplug PhoneConnector from your computer.

    Start> Settings> Control Panel> Add or Remove Programs>
    Remove both Skype and PhoneConnector programs.

    Windows Explorer> Tools> Folder Options> View> Show Hidden Files and Folders. 

    This is where your user account settings are stored on your hard drive:
    C:\Documents and Settings\Owner\Application Data\Skype\your_skype_user_name\config.xml
    (this also has some sounds settings, bad move by Skype)

    This is where your skype program common settings are stored on your hard drive:
    C:\Documents and Settings\All Users\Application Data\Skype\shared.xml

    Make sure that all files are removed from both of these sub-directories. If they aren't, then delete them.
     

    Get the latest versions:

    Download the latest version of Skype from:
    http://www.skype.com/go/getskype

    Download the latest version of PhoneConnector from:
    http://www.phoneconnector.com/download
    You must un-install the previous PhoneConnector program before doing this.

    We suggest you save both of these files as follows:
    C:\My Download Files\skype\SkypeSetup.1.0.0.106.exe
    C:\My Download Files\phoneconnector\phoneconnector.1.06.08.msi

    The versions may have changed since this was written, but the idea is to record the version number in the filename, and to save the programs in a known location for future reference.

    Here are some other Skype versions:
    http://download.skype.com/SkypeSetup(1.0.0.18).exe
    http://download.skype.com/SkypeSetup(1.0.0.29).exe
    http://download.skype.com/SkypeSetup(1.0.0.97).exe
    http://download.skype.com/SkypeSetup(1.0.0.100).exe
    http://download.skype.com/SkypeSetup(1.0.0.106).exe

    Details on all versions can be found at:
    http://www.skype.com/products/skype/windows/changelog.html

    Re-install Skype and PhoneConnector:

    Do a new install of Skype. You can open your existing account with username and password, then add your contact names.

    You don't need to do anything but ask for authorization from the contacts. If they were a previous contact, then they will be automatically authorized when the user next comes on line.

    If you are just installing Skype then all you need to do is get into
    Skype> File> Options> Hand/Headsets, and set as per your manufacturers instructions.
    This is generally something like USB Audio Device for USB Phones.

    Don't plug in PhoneConnector until the software is installed.
    Install the PhoneConnector program.
    Plug in your PhoneConnector hardware.

    If all is well, the PhoneConnector program will ask for the application, which will be "Skype"

    You can then set up options in Skype:
    Skype> File> Options> Hand/Headsets, and set to USB Audio Device.

    Hopefully, your Skype/PhoneConnector installation is now working.

    All feed back welcome.
     

    Links:
    http://www.garyweir.org/skype.htm
    Gary very nicely explains his procedure for reinstalling or upgrading Skype.
     

    Additional PhoneConnector Trouble Shooting:

    Unplug the USB cable out of PhoneConnector. The status of the software should say "Plug in PhoneConnector". And plugging it back in should make it go back to "On Hook".

    This means the hardware is being recognized by the software driver. 

    Do you have several USB ports, and can try another? We have found that a poorly powered USB port may give problems. Do you have an externally powered hub you can plug into and try it from? Can you try it on another computer? 



    This may improve the quality of your Skype Sound:

    Check if you have MS "QoS Packet Scheduler" installed on your PC. 
    Find it in: Start -> Connect to -> Show All Connections 
    Right click on "Local Area Connection" 
    Select Properties -> General 
    Look for "QoS Packet Scheduler" and disable it (remove tick from box) or just uninstall it. 
    Then reboot your system. 
    References:
    http://forum.skype.com/bb/viewtopic.php?t=9461
    http://forum.skype.com/bb/viewtopic.php?t=10959



    And some recent threads of interest that may help:

    Using Service Pack 2? Try this:
    http://forum.skype.com/bb/viewtopic.php?t=12195
    Weird problem- Proxy? XP SP2? Something else?
    http://forum.skype.com/bb/viewtopic.php?t=12078

     
    Sound Problems?

    Posted by Martin Tobias at August 10, 2004 
    PhoneConnector, spoke too soon

    Well this is one of those Whoops... The PhoneConnector is an astoundingly simple device. Unfortunately it needs to be a little smarter and complex. It re-routes all your sound in/out to the USB device. that means that if you have speakers they stop working. If you pick up your phone you can hear your music and DVDs but that is not an optimal experience. When you unplug the PhoneConnector device Windows complains about a lot of Direct Audio errors. A reboot fixes that, but you shouldn't have to. I pinged the company for a solution, but their web site is silent. Leads me to believe their driver is pretty simple and can't handle multiple audio devices. Crud. Another gadget to return.

    PhoneConnector says it is a Windows problem...

    Well I may not have to return the PhoneConnector after all. I received this e-mail with the fix. It seems to work. For some reason they blame it on Windows resetting the default audio device. I don't know whose fault it is, but all applications seem to be playing together happily now. Playing music on the speaker and talking on the regular phone over Skype. Wow, customer support that actually solved my problem!

    Dear Martin,

    Hmm.. something didn't go quite right with your installation. Windows has a bug that automatically sets your default audio to a new sound device. PhoneConnector specifically corrects this issue during installation but for some reason it didn't work for you. Here is what you need to do. With the PhoneConnector plugged-in go to your Windows Control Panel and set your default Audio Device to your normal speakers and microphone. Your speakers should now work normally for all your other sound applications at this point. (Skype not included). 

    Now from Skype click File > Options > Hand/Headsets. 
    Select the Audio In and Audio Out settings to USB Audio Device (this is the PhoneConnector device). Leave your Ringing to your normal sound card. 

    That's it! All other sound applications (CD player, Windows sounds etc., will use your normal sound card and Skype will use the PhoneConnector device! Please let us know if this corrects your issue. Sincerely, PhoneConnector Support

    World Times:
    http://www.worldtimezone.com/index12.html


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